Date of Last Revision: April 2016
By purchasing, subscribing to, or using Business Plus’s services or using Business Plus’s website, you agree to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of Business Plus’s services and its website, please review the Legal page of the Business Plus website. Please read them carefully.
Information we Collect
We collect a variety of personally identifiable information (also referred to as “personal data”) about users of our services and visitors to our website in order to ensure an enjoyable user experience and seamless communications. When we use the term “personally identifiable information,” we mean information that is directly associated with, or could be used to identify, a specific person. Such information includes a name, address, telephone number, e-mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person.
Our definition of personally identifiable information does not include “aggregate information”— data we collect about a group or category of services or users or members and from which individual user or member identities have been removed. Aggregate information—for example, a report that indicates that a certain number of our members reside in a particular state or region of the United States, or a report on how many of our members visited particular pages of our website—aids us in understanding trends and member needs. For example, aggregate information allows us to consider new services or tailor existing services to member preferences, and to provide aggregate statistics to members, potential members, and business partners.
Our definition of personally identifiable information also does not include your Internet protocol (“IP”) address, unless you have registered with our services, in which case your IP address is linked to your personally identifiable information.
We collect the following types of personally identifiable information through use of our services:
Information You Give Us
We collect information you give us—such as your name, billing address, telephone number, e-mail address, and/or payment information—when you purchase or use a service, participate in a promotion or survey, or registered with our services. The submission of certain types of information may be required in order for us to provide Business Plus services to you.
Information We Collect Automatically
We automatically collect certain types of information whenever you interact with us. For example, when you use Business Plus services via your mobile phone, Business Plus will collect your mobile phone number and other information about the type of mobile device you use (e.g., operating system, device model) for the purpose of providing the services to you. When you visit Business Plus’s website, our systems automatically provide us with your IP address, Internet Service Provider (ISP), domain server, the type of web browser you use, any search terms used on or to get to our sites, and any clickstream data generated by your use of such sites, and store this information in log files, which may be linked to personally identifiable information if you have registered with our services. When you visit Business Plus’s website by clicking an advertisement on a third-party website, Business Plus automatically collects information about the website you were visiting when you clicked on Business Plus’s advertisement, including the IP address of the website and the date and time that you clicked on Business Plus’s advertisement.
Information We Obtain from Other Sources
We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as: Credit information, which allows us to complete transactions for the purchase of Business Plus services; and Commercially available demographic and marketing information from third parties, which aids us in serving you and informing you of services that may be of interest to you.
Information Transmitted by Our Members Through Our Services
We have no direct relationship with the individuals, if any, whose personal data our members transmit, receive, and/or store through the services that we offer or the individuals, if any, whom our members contact through the services that we offer. If you are an individual who is being contacted by one of our members through the services that we offer and would no longer like to be contacted by such member through such services, please contact the member directly.We may transfer personal information, if any, contained within the communications sent, received, and/or stored by our members through use of our services to the third party companies that help us provide these services. Any individual whose personal data is included in the communications sent, received, and/or stored by one of our members through the services that we offer who seeks access to, or who seeks to correct, amend, or delete any such inaccurate data should direct his or her request to the member directly. The member is the controller of such data and may provide such access to such data or may perform any correction, amendment, or deletion thereof.
Business Plus retains the communications that we transmit or store on behalf of our members for as long as needed to provide services to the applicable member and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Business Plus does not knowingly collect—either actively or passively, or store any information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us to request the specific information collected from your child. A parent of guardian of a child under age 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.
To see how we use, disclose, and protect the personally identifiable information that we collect, please review the rest of this Policy.
How we use the Information
Our Internal Use
In general, we use personally identifiable information to serve our existing and prospective customers and to enhance and extend our customer relationships. By understanding how you use our services and our website, we are able to customize and personalize our interactions with you. More specifically:
- We use personally identifiable information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from Business Plus or others that better meet your needs.
- Subject to your agreement, Business Plus uses e-mail, telemarketing, and direct mail to inform you about Business Plus products or services we think will interest you. If you do not wish to receive these types of communications you can choose at any time not to continue receiving them by contact us.
- We use mobile device information to conduct anonymous mobile analytics so we have a better idea on how you interact with your mobile device.
- To allow you to capture and upload your profile picture as well as accessing video conferencing services, the application needs access to the camera. Business Plus does not use this information for any purposes except for the designed use as mentioned here.
- To allow you to select a file from your device and upload it to use the fax or document storage service and/or update your profile picture. Business Plus does not use this information for any purposes except for the designed use as mentioned here.
- We send you push notifications from time to time for you to get notification alerts.
While you may choose not to receive marketing information from us, you will continue to receive bills, customer service-related notifications, and other similar information from us electronically or otherwise. You will also continue to receive communications directly related to each service you purchase or subscribe to.
Our Customer Surveys
Periodically, you may be able to participate in our surveys to help us improve our services. Any personally identifiable information that we may collect from you in a survey will ONLY be used internally by Business Plus. And unless otherwise explained in the instructions for a particular customer survey, any personally identifiable information you provide to us for purposes of that survey will be used in accordance with this Policy.
To understand when and how Business Plus may disclose personally identifiable information to unaffiliated third parties, please read the How Information is Shared section below.
Our user of “Cookies”
Business Plus uses tracking technologies such as “cookies”, tags, and scripts to enhance your use of our services. “Cookies” are small text files placed on your computer’s hard drive by a website when you visit that website. These files identify your computer and record your preferences and other data about your visit to a website so that when you return to that site, the site operator knows who you are and can personalize your visit. For example, cookies enable a website shopping cart to function so that you only have to check out once.
- Complete transactions you have requested;
- Collect information to determine which services and sections of our website are most and least popular;
- Personalize our website and make recommendations to you based on services you have used in the past; and
Improve the ease of use of our website, sometimes in conjunction with web beacons.
We also use a session-based cookie to maintain continuity of navigation for you when viewing our website during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer’s hard drive thereafter.
We also use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To learn how to manage privacy and storage settings for Flash cookies click here.
Business Plus does not use technology that recognizes browser “Do Not Track”’ signals or other mechanisms that provide you with a choice regarding the collection of data related to your online activities over time and across third party websites. You can block cookies from your computer using the TRUSTe Consent Manager here, or your web browser’s settings. More information on how to disable and manage cookies and tracking devices is available here.
Our user of Web Beacons
Business Plus uses web beacons on its website. A web beacon (sometimes called a “web bug” or “clear GIF”) is a tiny graphic image (usually a 1-by-1 pixel) displayed in a webpage, web-based document, or e-mail message, but it is usually invisible, as it is usually the same color as the background of the webpage, document, or e-mail message. When the user’s web browser reads the HTML code for the web beacon to retrieve the image, it can pass along the IP address of the user’s computer, the time the web beacon was viewed and for how long, and the type of browser used. Web beacons can also be linked to a user’s cookies and any personally identifiable information that may be stored in them.
Business Plus uses web beacons to gather aggregate information, as described above in Information We Collect. Business Plus does not use web beacons that link to cookies or to personally identifiable information on unaffiliated third-party websites. And it does not permit unaffiliated third parties to place such web beacons in advertisements on Business Plus’s services.
Our user of Banner Ads
Social Media Features
Blogs & Forums
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Business Plus is not liable for the distribution of personal information posted on a public forum. We encourage all users to exercise caution when providing personal information in blogs and community forums.
With your input and your consent, we may post a customer testimonial by you on our website, which may include your name, industry, company, title, or other identifying information. If you want your testimonial removed or wish to give or withdraw consent please contact us.
Safe Harbor Compliance
Business Plus complies with the U.S.-EU Safe Harbor Framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Business Plus has certified that it adheres to the Safe Harbor Privacy Principals of notice, choice, onward transfer, security, data integrity, access and enforcement. learn more about the Safe Harbor program and to view Business Plus’s certification here
Accessing & Updating your Information
Whenever you use our services, we aim to provide you with access to your personal information. When updating your personal information, we may ask you to verify your identity before we can act on your request.
Business Plus members can review or change the information in the “Settings” section of our website, or by telephoning or writing to Member Service. Member Service contact information can be found on our contact page. As noted in the Information We Collect section above, we may also use updated address information obtained from other sources to update our records. We will respond to your requests to access your records within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us.
How Information is Shared
Because information about our existing and prospective customers is one of our most important business assets, we seek to protect it and keep it confidential. We do not share personally identifiable information with unaffiliated third parties, nor do we sell it to third parties, unless permitted to do so in accordance with this Policy.
Business Plus may disclose your personally identifiable information and sensitive information if you consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including: In writing; Verbally; Online, by clicking on a link or button; or Through the use of a dialing string or buttons on a telephone handset.
In general, we may release personally identifiable information without your consent when we believe release is appropriate to do one of the following:
- Comply with the law or a lawful government request (e.g., lawful subpoena or court order);
- Enforce or apply our agreements to sell or provide services to you or enforce compliance with website policies;
- Bill and collect for services; or
- Protect or defend our legal rights and property, the interests of customers and website users, and the rights of third parties (e.g., to address allegations about fraudulent or unlawful activity on a Business Plus account);
- Protect health and safety of users or general public in an emergency.
Business Plus may allow Third Party Platforms to integrate with Business Plus’s API’s. In the event your Account is created on Third Party Platform or you otherwise provide the Platform with access to your Account, you understand and authorize the Platform to transact and otherwise act on your behalf. You understand and agree that Third Party Platforms may utilize Business Plus’s Platform as a facilitator of other goods and services and agent of your Account. Your use of a Third Party Platform will be governed by their terms and conditions. User’s wishing to create a Third Party Platform agree to this Agreement and the Third Party Platform Agreement. Business Plus does not warrant, guarantee or otherwise control such Third Party Platform services.
Disclosure to Affiliates
We may share your personal data between our Business Plus group companies and business affiliates where it is necessary to support the services provided to you.
In order to verify payment methods and prevent fraud, Business Plus verifies personally identifiable information, including payment information, with payment providers and fraud prevention services. If at any time you apply for a credit line with Business Plus, Business Plus may perform a credit inquiry with credit reporting agencies, and such inquiry may be noted on your credit record. We may use automated decision-making systems to verify payment methods, assess creditworthiness, or prevent fraud, and we may contact you requesting additional information when needed.
For European Economic Area (“EEA”) customers, this may mean that the personally identifiable information (i.e., personal data) you provide us may be transferred to countries outside the EEA. By way of example, this may happen if any of our group servers or companies are located in a country outside the EEA, such as Business Plus, which is located in the United States. These countries may not have similar data protection laws to the EEA. Nonetheless, if we transfer information outside the EEA in this way, we will take steps to ensure your privacy rights continue to be respected.
For British Telecom (“BT”) Business Plus customers, which are provided in conjunction with BT, we share your personal data, including name, contact details, and information about your Business Plus services and your use of the services, with BT.
Disclosure to Unaffiliated Third Parties
We may share personally identifiable information with unaffiliated third parties only as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our website. We may also share personally identifiable information with or to our agents, outside vendors or service providers to perform functions on our behalf. For example, we use third party service providers to perform functions such as analyzing data, providing marketing assistance, providing customer service and processing orders. When the unaffiliated third party acts solely on our behalf, Business Plus requires that party to follow our privacy practices. Business Plus does not sell its member lists or any personally identifiable information associated with its members to third parties.
Information about our users and members, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of an insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of Business Plus.
If you dial for emergency services (e.g., 911 in the U.S. or Canada), we may provide personally identifiable location information to a public safety answering point; emergency medical service provider or dispatch provider; public safety, fire service, or law enforcement official; hospital emergency or other medical care facility; or to a service provider that provides such information to such emergency responders.
We maintain a variety of physical, electronic, and procedural safeguards to guard your personally identifiable information. Specifically, we use commercially accepted procedures and reasonable security systems to protect against unauthorized access to our systems. We restrict access to your personally identifiable information to those employees and contractors—all of whom are covered by this Policy—who need to know that information to provide services to you or otherwise assist you for a legitimate business reason. We protect the security of your personally identifiable information during transmission via Business Plus services by using Secure Sockets Layer (“SSL”) software, which encrypts information you input, so that no one else can read it as it is transmitted over the Internet. And we use an SSL connection to enable you to view, enter, and change the information in the “Settings” section securely on our service.
You can take additional steps on your own to safeguard your personally identifiable information. For example, you should be sure to sign off when finished using a shared computer. And you should always log out of any website, including the Business Plus service, after viewing personal account information, such as the “Settings” section of our website.
Please be advised that Business Plus has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from the Business Plus service.
Business Plus will revise or update this Policy if our practices change or as we change existing services, add new services, or develop better ways to inform you of services we think will interest you. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. You should refer back to this page for the latest information and the effective date of any changes.
For information about how to contact Business Plus, please visit our contact page.